Timely cancellations will not be considered missed appointment. If you anticipate cancellation, please call by noon of the prior business day whenever possible.We appreciate the call because that may allow access for someone else. Calling ahead that you will be late will also be considered a missed appointment.Please arrive a few minutes early to allow for check-in. If you are not checked in at the time of your appointment, it is considered a missed appointment and you will need to reschedule. Late arrivals will be considered missed appointments.We have changed our policy (effective January 1, 2020) regarding missed and late appointments. However, it is apparent that that flexibility has had the result of effectively penalizing those who are punctual and rewarding those who are not. We have tried to show flexibility regarding late and missed appointment and by accepting walk-in visits. In addition, when families repeatedly schedule appointments then fail to show up for them, it unfairly prevents others from accessing our services.Īs parents ourselves, we are sympathetic to the difficulties of staying on schedule. This causes disruption in the schedule and unfairly causes delays for the families who are on time. Unfortunately, there are a small number of families who are habitually late for their appointment or miss their appointments completely. We very much appreciate your punctuality and this policy change is directly aimed at addressing your concerns regarding access to appointments and long wait times. Late and Missed Appointmentsįirst a word of thanks to our families who are consistently on time or early for their appointments. Additionally, we also anticipate that there will be more availability for schedule appointments due to the decrease in re-scheduled appointments. These times will not be scheduled until the morning. We have allotted several same-day appointment slots for acute conditions only. Unfortunately, because of the policy change, we anticipate that we will not be able to continue to accept walk-in visits. Traditionally, we have offered walk-in visits for acute illnesses as an alternative to going to an urgent care or emergency department. Visiting Our Albuquerque Pediatricians Please call 50 today to schedule an appointment
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